BĪ light weight helpdesk for small to medium size IT departments, includes inventory management. Can also integrate with other systems via plugins.Ī PHP based help desk tool, translations in English and French. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. AĪn open source DotNetNuke based help desk module.Ĭreate multiple asset databases containing any information you wish to keep track of. An issue tracking system is similar to a “bugtracker”, and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. Issue tracking systems are commonly used in an organization’s customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. An issue tracking system (also called trouble ticket system or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.
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